Shipping policy

Delivery policy
Thank you for choosing shopify store for online shopping needs. This shipping policy contains important information about shipping orders. Please read this policy carefully before purchasing. If you order us, you agree to the terms and conditions outlined in this policy.
Processing time
1.1 processing: we strive to process and order orders as soon as possible. The order is usually processed within three business days, after receipt of payment, except for the date of national holidays. Please note that the processing time may vary depending on the busy period or the unexpected situation.
Delivery method and shipping
2.1 distributor: our company is affiliated with a reliable distributor to ensure your order and timely delivery. The delivery agents used in order vary depending on the delivery destination, the size and weight of the package.
2.2 shipping: shipping charges are calculated based on shipping fees, baggage weight, dimensions and delivery address. Shipping is displayed during the checkout process before completing the purchase.
Delivery destination
3.1 domestic delivery: delivery to Japan. Please note that shipping options may be limited in some remote locations or additional shipping costs. I would like to inform you if you have restrictions and additional charges on delivery address.
3.2 international delivery: currently provides international delivery to some countries. International shipping fee and delivery time may vary depending on destination. Please note that additional customs, taxes, or fees may be imposed by customs authorities in the country of destination. These charges are borne by the recipient and are not included in the carriage.
Order tracking
4.1 tracking information: when your order ships are complete, a tracking number and a link for tracking your baggage online (available) are provided. You can track the load status using the provided tracking information.
4.2 delivery updates: delivery providers may provide delivery information via email or SMS in response to delivery services and customer preferences. Ensure that the contact information provided during the checkout process is accurate and up-to-date.
Delivery time
5.1 estimated delivery time: estimated delivery time depends on the selected delivery method, destination, and potential traffic procedures. Please note that the delivery date is not reasonable and guarantee.
5.2 delay or loss of luggage: if your luggage delay or loss occurs, please contact us as soon as possible. Our company will cooperate with distributors to solve the problem, track your luggage, and arrange the replacement and refund if applicable.
Accuracy and change of address
6.1 accuracy of address: it is our responsibility to provide accurate and complete delivery address information at the time of purchase. We are not responsible for delays, delivery failures, or additional charges arising from inaccurate or incomplete address information provided by you.
6.2 address change: if you need to change your shipping address after order, contact us immediately. We will respond to your request as much as possible. However, if the order has already been shipped, it is not guaranteed that the change is possible.
Duties and import taxes
7.1 customs may be required by customs authorities of the destination. Customs, taxes and fees imposed by customs are the responsibility of the recipient and are not included in the purchase price or carriage. It is our responsibility to comply with customs regulations and requirements and to pay applicable fees.
Return and exchange
8.1 returns and exchanges: our return and exchange policy outlines the process and requirements for product return and exchange. See the policy for more information about how to return or replace. A return request must be made within seven days of delivery date.
Inquiry
If you have any questions or questions regarding our shipping policy, please contact us (contact address or phone number below). Our customer service team will support you and provide further explanation.
Tel: +8613533739567
Email: 1537818143@qq.com